Frequently Asked Questions
Your guide to style, service, and seamless shopping.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
How do I process a return or exchange?
HeavenSent accepts returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and include all original tags.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, HeavenSent is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified manufacturing partners.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.